Pendo Feedback API

Name: Pendo Feedback API
Brand: Pendo Feedback API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentAnalyticsProduct AnalyticsapiKey31 EndpointsREST

For Agents

Query and manage product feedback data including feature requests, user votes, account tags, and webhook subscriptions. Search features and manage user records for feedback collection.

Install Jentic One Beta

Connect the Pendo Feedback API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Pendo Feedback API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Pendo Feedback API.

Search and filter feature requests across accounts and priority tags

Track and update user votes on product feature proposals

Manage account records with custom tags for feedback segmentation

GET STARTED

Start building with Pendo Feedback API

Explore with Jentic

View OpenAPI Document

Use Cases

Patterns agents use Pendo Feedback API for, with concrete tasks.

★ Feature Request Prioritization

Aggregate and prioritize feature requests by querying votes, account tags, and comment sentiment. The Pendo Feedback API provides search and filtering across features, enabling product teams to rank requests by customer segment, vote count, or strategic tag. Agents can pull all features, cross-reference with account data, and produce ranked priority lists.

Search features via GET /search with a keyword filter, then retrieve vote counts via GET /votes for the top 10 results to produce a ranked priority list

Customer Feedback Segmentation

Segment feedback by account using custom tags to understand which customer cohorts request specific features. The API supports tagging accounts and features independently, enabling cross-referencing between customer segments and their feature priorities. This powers targeted product roadmap decisions for enterprise vs SMB customers.

Retrieve all accounts via GET /accounts, apply a custom tag via POST /accounts/{id}/tags for enterprise accounts, then query features filtered by that segment

Real-Time Feedback Event Processing

Subscribe to webhook events for new votes, feature status changes, or comment additions. The API provides POST /hooks for subscription and POST /hooks/unsubscribe for cleanup. Agents can set up event-driven pipelines that trigger Slack notifications, update project management tools, or recalculate priority scores when feedback changes.

Create a webhook subscription via POST /hooks with a callback URL and event type for new votes, then verify the subscription is active

AI Agent Feedback Management via Jentic

AI agents discover and execute Pendo Feedback operations through Jentic to manage product feedback without manual API integration. Agents search for feedback capabilities by intent, receive operation schemas, and execute feature searches or vote retrievals through Jentic's unified interface. This reduces integration time from days to under an hour.

Search Jentic for 'search product feature requests', load the GET /search operation schema, and execute with a keyword query parameter

Key Endpoints

31 endpoints — the pendo feedback api (formerly receptive) enables programmatic access to product feedback management, including feature requests, user accounts, voting, and webhook subscriptions.

METHOD

PATH

DESCRIPTION

GET

/features

Query all feature requests

GET

/features/{id}

Get a feature by ID

GET

/search

Search features by keyword

GET

/accounts

Query all accounts

GET

/votes

Get votes on features

POST

/hooks

Subscribe to webhook events

GET

/users

Fetch user records

GET

/features

Query all feature requests

GET

/features/{id}

Get a feature by ID

GET

/search

Search features by keyword

GET

/accounts

Query all accounts

GET

/votes

Get votes on features

POST

/hooks

Why Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

Pendo Feedback API keys (auth-token header or query parameter) are stored encrypted in the Jentic vault. Agents receive scoped access without the raw API key entering their context.

Intent-based discovery

Agents search by intent (e.g., 'search product feature requests') and Jentic returns matching Pendo Feedback operations with typed schemas, enabling agents to call the correct endpoint without parsing API documentation.

Time to first call

Direct Pendo Feedback integration: 1-3 days for auth, pagination handling, and webhook setup. Through Jentic: under 1 hour — search, load schema, execute.

FAQs

Specific to using Pendo Feedback API through Jentic.

What authentication does the Pendo Feedback API use?

The Pendo Feedback API uses an API key that can be passed either as a query parameter named auth-token or as a request header named auth-token. Generate your key at https://feedback.pendo.io/app/#/vendor/settings?section=integrate. Through Jentic, this key is stored encrypted and agents receive scoped access without handling the raw token.

Can I search for feature requests by keyword with the Pendo Feedback API?

Yes. The GET /search endpoint accepts query parameters to filter feature requests by keyword. Additionally, GET /features returns all features with optional filtering. Both endpoints support pagination for large result sets.

What are the rate limits for the Pendo Feedback API?

The API specification does not document explicit rate limits. The API uses standard HTTP status codes, so monitor for 429 Too Many Requests responses and implement exponential backoff. Contact Pendo support for account-specific rate limit details.

How do I set up webhooks for feedback events through Jentic?

Search Jentic for 'subscribe to feedback webhooks', load the POST /hooks operation schema, and execute with your callback URL and desired event types. The schema includes required fields for subscription configuration. To remove a subscription, use POST /hooks/unsubscribe.

Can I manage user invitations through the Pendo Feedback API?

Yes. POST /users/invite_end_user invites a customer to the feedback portal, and POST /users/invite_vendor_user invites an internal team member. Both endpoints require the user's email and relevant account details.

How do I tag accounts for feedback segmentation?

Use POST /accounts/{id}/tags to overwrite the custom tags on an account. Retrieve existing tags via GET /accounts/{id}/tags. Tags enable filtering features and votes by customer segment for prioritization workflows.